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lundi 30 novembre 2009

Social Media, Cell Phones and Online Shopping: Is Big Brother Us?

Is Big Brother watching you? Books like George Orwell's classic 1984 and films such as Minority Report and Eagle Eye present a nightmarish vision of an omniscient government watching our every move. The reality is far different story, paranoia about the Patriot Act notwithstanding. As recently as 2004, FBI agents still used laptops with Intel 286 processors.

But is it possible that the government simply doesn't need hidden cameras, high-tech listening devices and secret agents everywhere in order to know the intimate details of our lives—that we're doing it for them?

Consider a few technologies that have become part of daily life:

Cell Phones: these can not only be used to take pictures virtually anywhere—and instantaneously upload them to the Internet—with GPS tracking, they can also be used to record our every move and pinpoint our current location.

Credit Cards: the credit card companies, and services they report data to, know what you buy, when, where, and how much. If government-run healthcare ever becomes a reality here, Washington bureaucrats may be very interested in any "suspect" lifestyle purchases: tobacco, alcohol, fast food, ice cream, scuba lessons, rock climbing gear...

Social Media: This is a treasure trove of information for any Big Brother-ish entity. You're telling the world what you think, where you are, who you know, how well you know them, who they know, and more.

It isn't just overweening or Orwellian government agencies that may take advantage of the increasing amount of voluntary online exposure of personal information of course. Scammers and criminals can take advantage of such data as well. MediaPost recently reported that Facebook is cracking down on ad networks that display misleading advertising or promote scam offers through its site. Facebook can even get a person killed.

Of course, the news isn't always so grim. Facebook can also be used by a crime victim to track down an assailant, and it kept this teen out of jail.

Our online lives are also of interest to private companies. Social media is now used routinely in the hiring process. That can be good or bad, depending on what recruiters find about you. It isn't just HR professionals, however, who may be monitoring your tweets or other social media use however; Facebook cost this woman her insurance benefits.

And then there's Google. Searchers and consumers love Google for its simple interface and relevant results, and marketers love Google for the traffic it drives to their websites. We'd all best hope that Google never abandons it's "Don't be evil" mantra given the amount of information it has about your online life.

And as the search giant increases its activities in mobile, it knows not just what you're doing online, but where you are and where you've been. Shelly Palmer finds this creepy, and Hillel Fuld worries that with the Chrome OS, cloud computing and other recent developments, "it seems Google is collecting a little too much information on my every move, and it is starting to make me uncomfortable."

So what's a person to do? Shunning new technology and going back to a pre-Internet lifestyle really isn't an option. There is too much convenience, too many new opportunities and capabilities presented by social media and other online tools to adopt a Luddite mindset.

The answer, rather, is just to be smart and sensible about the use of social media and new technologies:
  • By all means, share your professional background and accomplishments online so that those who may hire you, as an employee or consultant, can find it. But be careful about how much and what type of personal information you post.

  • Never disparage anyone by name online. The information will be there forever. There is no profit in burning bridges. If you feel compelled to report a bad experience with a company or product, make the criticism fair, accurate and factual. And if the company addresses your issues, give them credit, in the same venue where you complained.

  • Be careful who you connect with. There's no need to follow everyone on Twitter, friend everyone on Facebook or connect with everyone on LinkedIn who reaches out to you. This doesn't mean you should only interact with people you know personally, of course (social media is about expanding your network after all), but it's best to know something about the person.

  • Never Twitter drunk.

  • Think twice about doing anything online that you wouldn't do if your mother, your boss and a police officer were staring over your shoulder.

  • It's also a good idea to periodically Google yourself and check a site like 123people to see what information is available about you online, and correct any erroneous data if possible.
Despite the risks, social media, cell phones and other online technologies are a boon to our lives few could have imagined just a couple of decades ago. Just try to apply common sense and wisdom to your use of these new tools—Big Brother, and everyone else, is watching.

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

lundi 31 août 2009

Best of 2008: Random but Interesting, Part 2

Looking for some off-the-beaten-trail ideas for driving more site traffic? Getting more out of those expensive marketing conferences? Doing a better job of training employees and qualifying leads? Meeting the biggest challenges in b2b marketing head-on?

Then you're in the right place! You'll find all of that and then some here in my final list of brilliant but uncategorized posts from the past year.

Improving Web Site Traffic: Miscellaneous Techniques by PromotionWorld

Rob Wood offers 10 ideas for increasing traffic to your business website, from creating a "what's new" page where you can post fresh content to adding articles and incorporating site search.


Increase ROI From Marketing Conferences by TopRank Online Marketing Blog

Lee Odden provides an outstanding guide to making the most of marketing conferences. Networking, gaining knowledge and gathering material for blog content are just a few of his recommendations.


Learning for the 21st Century by Informal Learning Blog

In this profound and beautifully crafted post, Jay Cross identifies what is broken in today's educational systems, particularly in workplace training, provide detail to back up his statement that "Most organisational learning is built on nineteenth-century principles, and these days that’s a formula for disaster." In the end, Jay's prescribed solution is the application of social media principles to organization learning, through what he terms "learnscapes," "platforms where knowledge workers collaborate, solve problems, converse, share ideas, brainstorm, learn, explain, communicate, conceptualise, tell stories, help one another, teach, serve customers, keep up to date, forge partnerships, build communities, and distribute information."


Four Ways to Leverage Lead Form Questions for Jedi Qualification by HubSpot Inbound Internet Marketing Blog

Preshant Kaw uses the analogy of Jedi Knights ("Let's say your ideal customer is a Jedi Knight because Jedi Masters already have a lightsaber and you don't want to sell to the Sith") to illustrate four ways to use landing pages to identify qualified leads while weeding out irrelevant conversions.


Breakout Session Notes — Making Data Driven Decisions — B2B by MediaPost Raw

Aaron Goldman outlines six key challenges for b2b marketers identified during a breakout session at the Search Insider Summit, along with the solutions posed by the participants. Example: "In B2B there are often multiple decision makers — how do you connect all the dots?...Track “micro-conversions” like white paper downloads, flash video views, repeat visits, etc. and build an engagement scoring system to optimize from."


How to avoid contextual tragedies by iMedia Connection

J. Brooke Aker writes that "Like semantic search, semantic advertising holds promise to improve the overall relevance of marketing." He then details several disturbing examples of semantic advertising gone awry (such as ad for Olive Garden showing up "next to an article about 250 people getting sick after eating at an Olive Garden restaurant in Indiana), along with recommendations on how to use this strategy to create more effective ads and placements.


How discounts hurt you by Wildfire Marketing Group

In this brief but very thoughtful post, Jeremy L. Knauff demonstrates how discounting your services—even when it seems like a shrewd move in the short term—causes more problems than it is worth over the longer term. Anyone who's been a consultant or in the service business for any length of time will relate to this piece.


How to write the “classic direct mail package” by Direct Creative Blog

Direct mail has taken a severe beating from email marketing over the past several years, and why not? Email is far less costly, better for the environment, and enables the recipient to respond with the click of a mouse. Ironically, however, it is the rapid proliferation of email marketing that makes direct postal mail more appealing than ever. Response rates for email are down as inboxes fill up and your message has a harder and harder time standing out; meanwhile, the volume of physical mail has declined to the point where a well-crafted direct mail piece has a better chance of being noticed now than it has in 20 years. This post details the almost-lost art of creating an effective direct mail package.


Via Enquisite: PPC Agencies Make 45X What SEOs Do for the Same Value by SEOmoz

Rand Fishkin has fun with statistics provided by search agency Enquisite to show that because organic results are more likely to be clicked on than ads for the same search terms, and organic visitors tend to convert at a (slightly) higher rate, SEO consultants are justified in feeling "undervalued and underpaid compared to (their) paid search compatriots." It's a provocative piece to be sure, but while I hesitate to attack statistical evidence with the anecdotal, my experience has been that when one accounts for the reasons PPC will always cost more than SEO, the actual labor costs of the two activities (when done right) are pretty darn close.

Previous posts in this series:

Best of 2008: SEO Guidance, Part 1
Best of 2008: Interactive PR, Part 1
Best of 2008: SEO Tools, Part 1
Best of 2008: Search Engine Marketing
Best of 2008: Web Analytics
Best of 2008: Email Marketing Tips
Best of 2008: SEO Keyword Tips & Tools
Best of 2008: Sales & Marketing Copywriting
Best of 2008: SEO Link Building
Best of 2008: Website Design
Best of 2008: WordPress Tools and Tips
Best of 2008: Web & SEO Copywriting
Best of 2008: SEO Guidance, Part 2
Best of 2008: Social Media Optimization, Part 1
Best of 2008: AdWords Tips and Tactics, Part 1
Best of 2008: SEO Tools, Part 2
Best of 2008: SEM Landing Pages
Best of 2008: Blogging for Business, Part 1
Best of 2008: Interactive PR, Part 2
Best of 2008: SEO Guidance, Part 3
Best of 2008: Social Media Optimization, Part 2
Best of 2008: AdWords Tips and Tactics, Part 2
Best of 2008: Strategy and Branding, Part 1
Best of 2008: Cool Web Tools, Part 1
Best of 2008: Blogging for Business, Part 2
Best of 2008: Random but Interesting, Part 1
Best of 2008: SEO Guidance, Part 4
Best of 2008: Social Media Optimization, Part 3
Best of 2008: Strategy and Branding, Part 2
Best of 2008: Cool Web Tools, Part 2
Best of 2008: Social Media Optimization, Part 4
Best of 2008: SEO Guidance, Part 5
Best of 2008: Amusing, Creative and Just Plain Odd, Part 1

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

mardi 30 juin 2009

Best of 2008: Random but Interesting, Part 1

Looking for the best career search websites? Online tools to help you check out that prospective employee, new next-door neighbor or potentially significant other? Specialty search engines? The story behind LOLcats? Resources to improve your Internet marketing skills? Find music online? Record and promote podcasts?

Find the answers to these random and unrelated questions and more in this set of valuable but difficult-to-classify posts from the last year.

Help wanted. Desperately. by Reflections of a Newsosaur

In a great post about online career resources, Alan Mutter traces the decline of the newspaper industry to the fall in help-wanted classified advertising. Mutter contends that newspapers once virtually owned the business of connecting employers with job-seekers, but, failing to sense the shift happening around them, have conceded billions of dollars in classified ad revenues, first to sites like CareerBuilder, HotJobs and Monster, more recently to SimplyHired, Oodle and NotchUp.


New Sites Make It Easier To Spy on Your Friends by The Wall Street Journal

Though the tone is a bit overly dramatic, Vauhini Vara makes some good points here about how you can use sites like Google Maps and Spokeo to learn things about others they may not want you to know—and how to protect yourself from the same behavior. Most of this is common sense (or at least should be): be careful about what you post on sites like your Amazon Wish List and Flickr, and don't ever give a social media site access to your email address book.


10 Rules for Setting Your Internet Marketing Budget by Conversation Marketing

In yet another of his many remarkable posts, Ian Lurie provides practical responses to the "It costs WHAT?!" question, such as: "If you expect to get a #1 ranking on Google for $99, you're insane;" "Reliable hosting costs more than $9.95 a month;" and my favorite: "If you're spending $250,000 to build your product and get it to market, don't tell me you can't spend $15,000 to give it a decent web site, unless you want to watch my eyes bug out like I've been suddenly depressurized."


The Big List Of Major B2B Search Engines by Search Engine Land

The resourceful Galen DeYoung notes here that while "most search marketers focus on Google, Yahoo, and Microsoft...B2B search marketers also have a growing number of vertical search options." While these search engines / portals / directories have much lower traffic than the big three, that traffic is much more focused. Galen reviews a number of sites that can provide both direct traffic as well as being valuable for B2B SEO links, such as Jayde, Zibb and Alibaba.


The new fame: Internet celebrity by CNN

Reporting from last year's ROFLCon, an event devoted to Internet culture, Anne Hammock describes how the web has changed the possibilities for, and very definition of, fame. The conference, described as " the biggest gathering of micro-celebrities ever," brought together such niche luminaries as "World of Warcraft character Leeroy Jenkins (born Ben Shultz)...Kyle MacDonald, who gained international attention for an online chronicle of his adventures starting with one red paper clip and trading, one item at a time, up to a home in Saskatchewan, Canada" and some of the people behind LOLcats.


Finding Google custom search engines by Phil Bradley's weblog

Phil Bradley shows how to find Google custom search engines, created through Google's Custom Search Engine program, which "allows expert human editors to enhance the results (of standard Google searches). For example, custom search engines can be built that provide different information to patients searching for diagnosis and treatment information about a particular illness than for doctors seeking out the latest clinical and scientific research on the same malady.


Improving Your Skillset: Your Path to Becoming a Better Internet Marketer by PluginHQ

Ignore the somewhat spammy opening for this post, because once you're past it Glen Allsopp provides an excellent list of the various skillsets involved in online marketing, with links to useful blogs and resources that help you improve your knowledge and skills in each area. For example, copywriting (Copyblogger, Michael Fortin), search engine marketing (Gordon Choi, PPCBlog), SEO (SEOmoz, SEO Book) and social media (Chris Brogan, ProBlogger).


3 Reasons Why Purpose is Essential in Business by Words for Hire

In this thought-provoking, almost spiritual post, Karen D. Swim makes the case for the importance of having a clear and consistent purpose behind your business strategy and actions. "Whether you are an entrepreneur, employee, blogger or stay at home parent, life requires you to have strength of character. Without it you risk being tossed to and fro by the whims of life. Purpose keeps you connected with your internal compass, vision and values."


The Complete Idiot’s Guide To Podcasting by Search for Blogging

Mert Erkal delivers just what this post's title promises. If you're a podcasting pro, you can safely skip this one. But those just getting started with online audio will find a great list of helpful resources here, from free podcasting software (Audacity) to guides and tutorials on podcast production, as well as several links to worthy example podcasts.


16 Free Search Engines For Finding Music Online – Start Listening Now! by AddictiveTips

There's no need to limit yourself to iTunes. This article reviews free search engines for finding and listening to music online, from the popular Last.fm to less-known sites like Karabit, BeeMP3 and Internet jukebox Songza.

Previous posts in this series:

Best of 2008: SEO Guidance, Part 1
Best of 2008: Interactive PR, Part 1
Best of 2008: SEO Tools, Part 1
Best of 2008: Search Engine Marketing
Best of 2008: Web Analytics
Best of 2008: Email Marketing Tips
Best of 2008: SEO Keyword Tips & Tools
Best of 2008: Sales & Marketing Copywriting
Best of 2008: SEO Link Building
Best of 2008: Website Design
Best of 2008: WordPress Tools and Tips
Best of 2008: Web & SEO Copywriting
Best of 2008: SEO Guidance, Part 2
Best of 2008: Social Media Optimization, Part 1
Best of 2008: AdWords Tips and Tactics, Part 1
Best of 2008: SEO Tools, Part 2
Best of 2008: SEM Landing Pages
Best of 2008: Blogging for Business, Part 1
Best of 2008: Interactive PR, Part 2
Best of 2008: SEO Guidance, Part 3
Best of 2008: Social Media Optimization, Part 2
Best of 2008: AdWords Tips and Tactics, Part 2
Best of 2008: Strategy and Branding, Part 1
Best of 2008: Cool Web Tools, Part 1
Best of 2008: Blogging for Business, Part 2

*****

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Contact Tom Pick: tomATwebmarketcentralDOTcom

lundi 29 juin 2009

Gord Hotchkiss, Neuroplasticity and Kids These Days

Search marketing guru Gord Hotchkiss wrote an intriguing post last Thursday on neuroplasticity—the ability of the human brain to constantly adapt to its environment. In Grandma Via YouTube, he points out while this happens throughout our lives, and is generally called simply "learning," "there are two phases where the brain literally reforms itself in a massive restructuring: right around two years of age and again as teenagers."

Pondering the implications of this in an age of rapid technological advancement, Hotchkiss asks: "What happens when our children's brains develop to handle something we never had to deal with as children? Quite literally, their brains function differently than ours. This becomes particularly significant when the rate of adoption is very rapid, making a technology ubiquitous in a generation or less."

To put this in historical context, had you been born as recently as the late 1700s, your brain development likely would have differed little from that of your parents, or grandparents
, because your lifestyle likely would have been very similar. That's certainly not to say that there was no progress taking place, only that it was much more gradual than today with major technological advancements fewer and farther between.

Author Tim Harford chronicled the accelerating pace of technological change lucidly in The Logic of Life:

"Imagine compressing the last million years of human history into just one year. Three thousand years would pass each day...On this compressed time-scale, our ancestors first used fire sometime in the spring. Despite this early breakthrough, new ideas were slow to arrive on the scene. Until late October our ancestors were still wielding the most basic stone tools...About December 19, the beginnings of civilization were visible: cave paintings an
d burial sites. It wasn't until December 27 that there was much evidence of sewing needles, spear throwers, or the bow and arrow."

Harford also notes that human living standards (a rough proxy for technological development) have increased as much since 1880 as the did from the dawn of humanity until that point. It was the industrial revolution of the early 1800s that really kick-started the process of accelerating technological development.

Getting back to Hotchkiss, this means that neuroplasticity has created greater generational effects since the invention of the steam engine than before that. Still, those differences remained reasonably subtle for the next 150 years or so. They became much more apparent only in the last half-century. The term "generation gap" was first used in the 1960s. Of course, teenagers and forty-somethings had always possessed different knowledge, interests and attititudes. But by the 1960s, neuroplasticity and the accelerating pace of change noticably produced for the first time a far more profound effect: teens didn't simply think about different things than their parents, they actually thought differently. Their brains didn't work the same way.

Hotchkiss identifies television as the primary cause of this difference, though certainly many other world-changing technological developments of mid-century also may have played a role, from the birth control pill to transistors and space travel.

The continued acceleration of technological development means that the brains of today's children will be even more different from those of their parents than those of the "generation gap" adolescents of the 60s were from their parents'. This will have profound implications for many areas of life: family structure, politics, business, you name it.

The most profound, however, will likely be in education. Effectively educating today's children to continue our human progress may require much different approaches than those of even a generation ago. Their brains work differently, not just from their parents' but also from their teachers.' Content-wise, education must pass along the wisdom of the past (e.g., philosophy, natural law, economics) as well as the knowledge of the present. Methodologically, we are in uncharted territory; no one can possibly know what approaches will work best, but a freer market in K-12 education
—where innovation can thrive and competition can help isolate and hone the best ideas—would give us a much better shot at identifying and utilizing the best practices for all of the coming generations that just don't think like you and me.

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

mardi 5 mai 2009

Chapeau Blog Awards - Congratulations to ViralBlog

Congratulations to ViralBlog, named Best Marketing & Advertising Blog in the 2009 Chapeau Blog Awards. ViralBlog is written by a "collaborative team of viral bloggers (who) haunt the globe for great viral and social media cases every day...(the) ViralBlog team aims to inspire CMO’s, advertising and media agencies in creating the best social media strategies and viral campaigns ever." ViralBlog's team includes Igor Beuker, Paul van Veenendaal, Matthijs Roumen and Niels BellaarNiels Bellaar.

This means of course that WebMarketCentral...took second place. But it was a great honor to be nominated, and to everyone who took the time to vote for this blog—thank you! Let me know if I can help you at some point.

*****

ontact Tom Pick: tomATwebmarketcentralDOTcom

mardi 28 avril 2009

Chapeau Blog Awards - Only Two Days Left to Vote!

If you enjoy the coverage on this blog of social media marketing, SEO, online tools and web marketing—as well as occasional off-topic ramble, vacation or home project photos—please cast your vote for WebMarketCentral in the Chapeau Blog Awards today! (Or tomorrow. But that's it. Voting closes on Thursday.)



Many thanks in advance for your support! Hope for change, and all that. Don't take a chance by putting it off, vote today. And tell your friends, your neighbors, your Twitter followers!

*****

Contact Tom Pick: tomATwebmarketcentralDOTcom

vendredi 13 février 2009

Off Topic: Stimulus Can Wait

First off, this post will not be a political rant, just an appeal to common sense.

The U.S. House has passed the economic stimulus package, officially known as the American Recovery and Reinvestment Act of 2009 (that's a link to the full 647-page PDF document, which isn't as easy to find as you might think).

The non-partisan Congressional Budget Office (CBO) has estimated the total cost of the bill at $3.27 trillion over the next ten years, making this by orders of magnitude the largest spending bill in history. The Senate is poised to vote on the bill as well.

Given the magnitude and complexity of the bill, the only responsible course of action at this point is to give both congress and the American public some time (the bill was not publicly posted until 11:00 p.m. last evening) to examine the legislation, comment, and then act in a thoughtful and informed manner.

Regardless of your political persuasion, you can't possibly state categorically that you are in favor of or opposed to this bill unless you have managed to read and absorb its 647 pages in the last 16 hours.

Given that much of the spending won't happen this year or even next year—and that even Barack Obama's "economics adviser Larry Summers cautioned against raising expectations too high, (saying) 'I think this is a key part of what's going to be a multipart strategy to contain this decline...the problems weren't made in a week, a month, a year. It's going to take time to fix.'"—there is no compelling argument to rush through passage of this sweeping legislation.

Please, call your senators and let them know that this is an occasion for careful consideration, not a rush to judgment.

John Boehner expresses the same thoughts a bit more emphatically here:

vendredi 19 décembre 2008

7 More Things Few People Know About Me (and even fewer care)

Paul Jahn over at the LocalMN Blog has tagged me, along with a few other people I need to get to know, in the spirit of the holidays, to write seven things that most people don't know about me. So here goes:

1. I've coached youth sports for six years—four years of baseball, two of soccer. I s*ck as a soccer coach, but the kids had fun which is all that matters.

2. I was an engineer for five years before I went back to the U of M, got my MBA and moved over to marketing. This proves that both sides of brain work (or at least that they are equally dysfunctional).

3. My original career aspiration, however, was to be a rock star. When I realized that would actually require musical talent, I decided getting a tech degree sounded good. Plus, I didn't really have the hair for it.

4. Speaking of musical talent, I'm a fan of Chris Sligh. I think this was the single best performance ever on American Idol (at least priot to last season):



5. I firmly believe in the miracle of Easter because I had my own this year: after 30 years of smoking and 14 failed attempts to quit, I finally kicked the habit for good last April. Proving that ANYTHING is possible.

6. I'm running low on new material here as I don't want to duplicate anything from the 8 random things I wrote in August 0f 2007.

7. Or the 5 things you didn't know about me from December 2006.

That's it! So now I'm tagging Minnesota bloggers Brian Carroll at the B2B Lead Generation Blog, Jill Konrath at Selling to Big Companies, Jay Lipe at Smart Marketing, and Albert Maruggi at Marketing Edge to play along.

*****

Contact Tom Pick: tomATwebmarketcentralDOTcom

mercredi 6 août 2008

Best PR Blog - Vote for Harry!

The inimitable Harry Hoover at THINKing is locked in a tight battle in the PRWeek blog competition. To vote, scroll down to the bottom where you see the charts and click on "My Creative Team." Let's put Harry over the top!

mercredi 2 juillet 2008

Off Topic: Have the Best 4th of July Ever!


Since so few people are at work this week (physically in many cases, mentally in many more), it's a great time to go off topic and ponder just how much better life has become over the last three and a half decades. (How's that for a random figure?)

I'm not sure exactly what sparked it, but I got to thinking one recent rainy day as I watching my kids bounce between watching the flat screen TV to listening to their iPods to chatting with friends online to playing video games, how much better life has become since I was their age in the early 1970s. It's not just that we have more stuff (though we certainly do; the size of the world economy has more than tripled since 1970), but that the stuff we have has improved so much—it's smaller (in the case of electronics) or bigger (meals, houses), faster, higher quality and more functional.

Consider music for example (no, not the music itself, which was of course way better in the 1970s—Styx, Van Halen, Boston, REO Speedwagon, Aerosmith, c'mon!—but rather the way we listen to it). Albums provided high fidelity, but were fragile and definitely not portable. 8-track tapes were a disaster; cassettes were smaller and songs didn't break in the middle, but the audio quality was so-so and they had a tendency to wear out and eventually get "eaten" by a player. Now we have MP3s; decent quality, ultimate portability, and you don't have to go to record store to buy them.

Or movies. In the early 1970s, if you missed seeing a movie during its theatre run, you had to wait two to three years. Then one of the networks would finally show it—chopped up by commercials and "reformatted to fit your television screen," which at that time was smallish and so convex you had to sit almost directly in front of it to get a non-distorted view. And they didn't even have remotes! Now we have Netflix and pay-per-view and video stores and cable; we can watch movies, in widescreen high-def format, shortly after they leave theatres, commercial-free, on big flat panel TVs.

Or communications. In the early 1970s, sending a note meant sending a note. On paper, in an envelope, through postal mail which took days to deliver (much longer if overseas). There was one phone company. Unless you were rich, you had only one phone (a black one, rented from the phone company), and it was stationary. Long-distance calls cost a fortune (I remember calling a friend in Spain cost me $1.27 per minute, in mid-1970s dollars; can you even imagine paying the inflated equivalent, which would be about $6.00 per minute today, to make a call to another country now?) and the sound quality was awful. Freedom of the press belonged to those to owned one, and many big city newspapers had a virtual monopoly over local distribution of the written word.

Yuck! But today we have email, IM, Skype, Vonage, Twitter, blogs, cell phones, texting and more. Communication is democratic, cheap, instantaneous and portable.

Not everything has improved with time of course: due to a lack of true choice, our educational system in the U.S. has failed to keep up; progress against cancer has been painfully slow; lawyers have sucked a lot of the fun out of life; and the downfall of communism was unfortunately followed by the rise of a competing ideology even more ruthless, sinister and absolute. But, on the whole, life is a whole lot better, and everything has changed.

Why, back in the early 1970s, we had a presidential election that pitted a veteran politician from the western U.S., who was viewed as too liberal by many of his fellow Republicans, squaring off against a senator from a midwestern state, with no executive experience, who was viewed as too liberal even by many Democrats. Among the most pressing issues of the day were energy policy, relations with China, and an unpopular war halfway around the world.

Hmm, perhaps not everything has changed either. Oh well, Happy Independence Day!

*****


Contact Tom Pick: tomATwebmarketcentralDOTcom

mercredi 7 mai 2008

Wireless Carriers Unplugged

Do wireless carriers abuse their power to infringe on the free speech of competitors and controversial groups? Is their revenue model reasonable? Is Verizon in 2008 the equivalent of AOL in 1995?

Jared Reitzin, CEO of digital marketing platform provider mobileStorm, uses humor, logic, passion, and one or two inappropriate words to blast mobile carriers for censorship, inefficiency and short-sighted business practices.

He makes an insightful and very timely argument, particularly given the spate of news articles over the last six months or so from sources like RCR Wireless News, Wireless And Mobile News and TechCrunch about free, ad-supported wireless calling models currently being tested. Why is this relevant? Because in the late 1990s, free ad-supported Internet access was all the rage. There were even companies that offered free computers, along with free web access, supported by advertising. Although those models ended up failing spectacularly, they did help push the dominant ISPs to move from $X-for-Y-hours-of-use pricing plans to unlimited access flat rates. A similar trajectory could happen in wireless.

Check out Jared's rant.



*****


Contact Tom Pick: tomATwebmarketcentralDOTcom